Working with Uploaded Photos

After a customer uploads photos and completes the order, all images are saved and become available to the store owner for review and further work.

Where you can see uploaded photos

Customer-uploaded photos are available to the merchant in several places.

1. In the NINEMAGS interface (file preview)

Where:

Shopify Admin → Apps → NINEMAGS → Orders

How it works:

1. Open Apps → NINEMAGS → Orders in the Shopify admin.
2. In the orders list, you will see the Images column.
3. Click a link such as Images #1 / Images #2.
4. A preview window with uploaded files for this order will open.

2. Viewing photos directly inside the Shopify order

You can also view uploaded photos directly from the order details in Shopify.

How it works:

1. Open the order in Shopify Admin.
2. Scroll to the product details section.
3. You will see image group data with a link to uploaded files (hosted on ucarecdn.com).
4. Click the image group link — a separate window will open showing all uploaded images in this group.

3. Dropbox (main workspace)

All uploaded photos and files are automatically saved to Dropbox, inside the folder related to the specific order.

Standard order folder structure:

• source — original images uploaded by the customer
• print — ready-to-print files
• printing — files currently in production
• printed — files that have already been printed

How to use photos after the order

1. For a quick preview, use

   Apps → NINEMAGS → Orders → Images.

2. To check original image quality, open the source folder in Dropbox.

   For production and printing, always use files from the print  folder:

• These files are print-ready
• No additional processing is required

Important notes

• Customer-uploaded photos cannot be changed after the order is placed.
• Customers do not have access to print-ready files.
• NINEMAGS interface is best for previewing images.
• Dropbox is the main workspace for production and printing.
• Always use files from the print folder for manufacturing.