Shipping — Setting Up Delivery

For customers to be able to order delivery, you need to set up three things: a shipping origin address, shipping rates, and a package template. All of this is done in one section — Shipping.

Step 1. Connect Your Shippo Account

Before setting up shipping rates and parcel templates, you need to connect your Shippo account. Shippo is the service NINEMAGS® Pages uses to calculate shipping rates and generate labels.

n the Shippo Connection section, paste your token into the appropriate field:

Test token — use this to try the full shipping flow without real charges. Required for test orders.
Live token — use this for real shipments to customers.

Click Save.

💡 Just getting started? A test token is enough to complete the full test cycle. You can get both tokens in your Shippo account under Settings → API. Get your tokens

⚠️ Note: Without a Shippo token, shipping labels cannot be generated — even for test orders.

Step 2. Open the Shipping Section

In the sidebar menu, go to Settings → Shipping. Here you'll find three sections: origin address, shipping rates, and parcel templates.

Step 3. Add a Shipping Origin Address

In the Default Origin Address, click the Add Address button (or fill in the fields if no address has been entered yet). This is the address you'll be shipping orders from.

Label — address name (e.g., "Warehouse A")
Name — sender's name
Email — contact email
Phone — phone number
Street 1 — street address
Street 2 — apartment/suite (optional)
City — city
State — state/province
Zip — ZIP/postal code
Country — ISO country code (e.g., US)

Click Create.

Step 4. Set Up Shipping Rates

In the Shipping Rates, click the + Create Rate button to add a new shipping rate.

In the pop-up window, fill in:

Display Name — rate name (e.g., "Express Delivery")
Amount — shipping cost
Currency — currency (e.g., usd)
Min Delivery Days — minimum delivery time in days
Max Delivery Days — maximum delivery time in days
Sort Order — display order (0 = first)

Click Create.

💡 Rate Examples

You can create multiple rates for different delivery speeds. For example: Express Delivery ($7, 1-3 days), Standard Delivery ($3, 5-7 days), Economy Shipping ($1, 7-10 days).

Once created, the rates are displayed in a table:

Step 5. Create a Parcel Template

In the Parcel Templates, click the + Create Parcel. The parcel template is needed to calculate shipping costs when generating a shipping label.

In the pop-up window, fill in:

Length — package length
Width — package width
Height — package height
Weight — package weight
Mass Unit — weight unit (e.g., lb)
Distance Unit — length unit (e.g., in)

Click Create.

💡 Example

For a small box, you can enter: 5 x 5 x 5 in, weight 5 lb. You can create multiple templates for different package sizes.

Done!

Shipping is set up. Now when placing an order, customers will see available shipping options with prices and delivery times, and you'll be able to generate shipping labels for fulfillment.